Counseling Services 2017-06-26T15:49:56+00:00

Counseling Services

 

Family Consultation Service (FCS)

The Family Consultation Service (FCS) provides 24-hours a day / 7-days a week confidential counseling services aimed at helping families deal with general and transitional stress and/or personal / family / relationship concerns. The program, the offices of which are located at the World Bank Group’s headquarters in Washington, serves spouses, domestic partners, and other dependents over 18-years old including those based at headquarters and around the world.

The FCS team includes multi-cultural and multi-lingual licensed clinicians / counselors. FCS provides free and confidential assessments, counseling, and referral services to individuals dealing with general stress both at the IMF headquarters in Washington, DC and Resident Representative Offices throughout the world. A hotline is always available for crisis support, day and night.

The IMF is committed to providing confidential support to families at the Fund. If you are struggling with stress and wish to talk with a counselor / clinician, please contact:

  • Family Consultation Service +1-202-458-5550 (24-hour hotline)
  • IMF Family Association +1-202-623-7696

In case of a life threatening emergency:

  • Call 911 in the USA
  • Local emergency number per Res Rep office’s guidelines, or IMF Security.

 

Domestic Abuse Prevention

The Domestic Abuse Prevention Program (DAPP), a part of the World Bank’s Health Services Department (HSD), provides 24-hours a day / 7-days a week confidential services aimed at helping prevent the escalation of domestic abuse by focusing on early intervention and assistance for individuals who may already be impacted by an abusive relationship. The program also works on prevention of domestic abuse through on-going outreach and educational efforts. The program is based at the World Bank Group’s HQ and serves all WBG and IMF staff, spouses / partners, and families around the world.

The DAPP team includes multi-cultural and multi-lingual licensed clinicians / counselors, and a case manager to deal with the very distinct issues that many individuals who experience abuse face, as well as a program coordinator who oversees all elements of the service.  The first point of contact within the program is the case manager, whose contact information is below.

The DAPP provides free and confidential assessments, counseling, safety planning, case management and referral services to individuals dealing with domestic abuse both at the Washington, DC Headquarters in DC as well as Country Offices throughout the world.  A hotline is always available for crisis support, day and night. Staff members’ employment status will not be impacted if a spouse contacts the program. The goal of the DAPP is to help empower individuals to access their personal strengths and resilience through a process of support, information and resources so that they can make informed decisions and get the help they need.

The DAPP Coordinator also is available to consult with managers and supervisors to provide guidance and awareness training.  Managers and supervisors may also be able to offer or grant flexibility and adjustments that may be helpful to staff dealing with the situation.

Domestic abuse can happen to anyone and the IMF is committed to providing confidential support.  If you or someone you know is dealing with domestic abuse, please contact:

  • Domestic Abuse Prevention Program 1-202-458-5800 (24-hour hotline)
  • IMF Family Association 1-202-623-7696

In case of a life threatening emergency:

  • Call 911 in the USA
  • Local emergency number for country office, or IMF Security.

You can find more information about the Domestic Abuse Prevention Program on the Health Service Department’s website.